Refund and Returns Policy

Refunds Policy

You may ask for a return or exchange within 30 days of delivery. Every request will be looked at on a per-case basis however, is not guaranteed. Returns are subject to a 15% restocking fee and must be as new. 

Please be aware that all returns must be approved by our support team. You will be issued a return ID that must be present on the exterior of your return  shipment. If this ID is not included, we will refuse delivery and your return will be sent back to you.


Late or Missing Refunds

We know it can be a pain waiting for a refund to appear. Luckily, ours are always processed within 7 working days, so here are a few ways to make sure yours has arrived:

Check your bank account. If you paid using a debit card, then it should appear in approximately 10 - 12 working days, since the banks usually require a few days processing time to show a refund.
Contact your credit card company, if you paid that way. Credit card refunds can take a bit longer, so there may be a slight delay before a refund appears.
Done all that? If you still haven't received a refund in those timescales, then please contact us at with the original returns and refund information so that we can trace the order and check your refund has been issued. We will always do our best to resolve the matter as soon as possible.

Sale Item(s)

Unfortunately, we are only able to accept the refund of regular priced items. Sale items, Last Chance To Buy items and Seconds pins and collections cannot be returned and refunded.

Return Postage

To return an item or items, please post them to Pin Box Ltd, 10 Stanley Park Avenue, Rhyl, Denbighshire, United Kingdom LL18 4SB

You are responsible for postage and shipping costs to return items. Shipping costs are non-refundable, as we can only refund the purchase price of the item(s) we are refunding.

If you are returning items worth over £50, it may be worth using tracked post or shipping, to ensure you - as the sender - are protected from the items going missing in transit. Pin Box Ltd are unable to guarantee we will receive the items you are returning.