FAQs
Categories
Shipping
Does Pin Box Ship Internationally?
Yes, we ship worldwide!
How Much Does Shipping Cost?
All of our shipping rates are generated at the point of checkout and are depandanct on what items your purchasing and their weight.
We only charge what it costs us and offer a wide variety of shipping methods dependent on what's being ordered.
Will I Have To Pay Import To My Country?
If you reside in the UK then there will be no additional charges upon delivery as we are also based in the UK.
If your delivery address is in the European Union and is taking part in the IOSS, you will pay any duties at checkout and nothing at delivery as long as the total of your order is under EUR 150.
Otherwise, it's entirely down to your country's import laws. We recommend finding that information out before placing an order if you are not comfortable paying additional taxes, as Pin Box cannot be held responsible.
My Merch Was Damaged During Shipping, What Do I Do?
Our support team will look at each order on a case-by-case basis. If your case is approved, we will inform you of the steps taken at that point. Please keep ALL packaging until you have had a response.
Orders
Who Do I Contact About My Order?
If you have any additional questions about your order or our products, please create a ticket. You can reach us at support.pinbox.store.
Where Is My Order?
Please check your account for your order status to see if it has shipped. If it hasn't and your order includes items that have only just been released please bear with me. During these times, I work around the clock to get orders out but I'm limited by what I can do in a day.
If your order has shipped and you selected a tracked shipping method then please follow the tracking number to see the latest updates.
How Do I Change My Address?
If you need to update the shipping address on an order that has already been placed, please submit that request by contacting our support team.
Other
Why Was I Banned?
Reasons for a ban or a mass-order-cancellation can include (but are not limited to):
Creating multiple accounts. Charge-backs. Treating an employee of Pin Box with extreme disrespect, harassment or threats of violence.
What Is Your Return and Exchange Policy?
You can find out full returns policy here.
How Do I Request A Game I'd Like To See Get Merch From You?
The best way for that is to tag us and the developer you want us to work with on Twitter. It may just spark a conversation!
