Yes, we ship to most countries in the world, though the available shipping methods may vary by country. There may also be some items we are unable to ship to certain countries due to licensing limitations.

All of our shipping rates are generated at the point of checkout and are depandanct on what items your purchasing and their weight.

We only charge what it costs us and offer a wide variety of shipping methods dependent on what's being ordered.

The vast majority of Pin Box is operated by a single person including shipping, while i do aim to ship orders out within 2 working days there can be times where I experience a surge of orders. Rest assured I'm working as fast as I can to fulfill any orders placed.

Giclees & Wall Scrolls can take longer due to the fact they are produced inhouse to order. The standard turnaround time for those is 5 working days however it could take longer dependant on the order volume of them.

If you reside in the UK then there will be no additional charges upon delivery as we are also based in the UK.

If your delivery address is in the European Union and is taking part in the IOSS, you will pay any duties at checkout and nothing at delivery as long as the total of your order is under EUR 150.

Otherwise, it's entirely down to your country's import laws. We recommend finding that information out before placing an order if you are not comfortable paying additional taxes, as Pin Box cannot be held responsible.

Our support team will look at each order on a case-by-case basis. If your case is approved, we will inform you of the steps taken at that point. Please keep ALL packaging until you have had a response.

If you have any additional questions about your order or our products, please create a ticket. You can reach us at support.pinbox.store.

Please check your account for your order status to see if it has shipped.

If your order has shipped and you selected a tracked shipping method then please follow the tracking number to see the latest updates.

Otherwise, the vast majority of Pin Box is operated by a single person including shipping, while i do aim to ship orders out within 2 working days there can be times where I experience a surge of orders. Rest assured I'm working as fast as I can to fulfill any orders placed.

Giclees & Wall Scrolls can take longer due to the fact they are produced inhouse to order. The standard turnaround time for those is 5 working days however it could take longer dependant on the order volume of them.

If you need to update the shipping address on an order that has already been placed, please submit that request by contacting our support team.

Reasons for a ban or a mass-order-cancellation can include (but are not limited to):

Creating multiple accounts. Charge-backs. Treating an employee of Pin Box with extreme disrespect, harassment or threats of violence. 

You can find out full returns policy here.

The best way for that is to tag us and the developer you want us to work with on Twitter. It may just spark a conversation! 

The best place for that would be our community discord! The Owner (Mr Box) is often available there!

https://discord.gg/RjxanrDMgj